SERVICES
What does Clustrix Global actually do?
We operate the database, server, network and security layer of your infrastructure — plus we ship custom web, mobile, and blockchain apps end-to-end. One team, one SLA, one bill.
Do you replace our DevOps team or augment it?
Both. Some clients use us as their entire ops layer; others embed our engineers alongside their internal team for specific projects (migrations, security audits, mobile launches).
Which cloud providers do you support?
AWS, GCP, Azure, Hetzner, OVH, DigitalOcean, Linode, and bare metal. If it boots Linux or BSD, we run it. We also operate Cloudflare zones, R2, Workers, and Magic Transit.
Do you only manage Linux servers?
Primarily yes. We can handle Windows Server for specific workloads (AD, Exchange, IIS), but our deep expertise is Linux/BSD.
Do you build mobile apps?
Yes — native iOS (SwiftUI), native Android (Kotlin + Jetpack Compose), .NET MAUI, Xamarin, and Samsung Tizen Smart TV. We have shipped IPTV streaming clients, real-time team-comms apps with WebRTC, enterprise e-services with SSO, and a 750k-download consumer fitness app.
Do you build blockchain solutions?
Yes — smart contracts (Solidity, Rust on Solana), multi-chain wallets (custodial + non-custodial), token issuance (ERC-20/721/1155, SPL), DeFi integrations, validator-node operation, and KYC/AML compliance pipelines.
Can you take over a project from another vendor?
Yes. We do "handover-and-fix" projects often — usually starting with an architecture review, security audit, and runbook authoring pass before we touch production.
What sizes of company do you work with?
Series A startups through Fortune-500 enterprises. The smallest engagement is ~$3k/mo (small site + database), the largest is multi-region clusters serving millions of requests/min.
BILLING & PRICING
How is pricing calculated?
Plan-based monthly retainer for managed services (Standard / Professional / Enterprise); fixed-bid quotes for app/blockchain projects after a scope call. Pricing examples are on the Pricing page.
Can we pause our subscription?
Yes. You can pause for up to 60 days per calendar year without losing your dedicated engineer or onboarded knowledge. Pauses do not extend the contract term.
What payment methods do you accept?
Bank transfer (wire / SEPA / SWIFT) and crypto (USDC/USDT). Enterprise clients may pay on net-30/45 terms. Card payments coming soon.
Is there a setup fee?
No setup fee for Standard or Professional plans. Enterprise engagements may include a one-time onboarding fee depending on scope (typically 15-25% of the first year).
Do you offer discounts for annual prepay?
Yes — 10% off Professional and 15% off Enterprise for annual prepay. Crypto-paid clients get an additional 2%.
What currencies do you bill in?
USD by default. EUR, GBP, AED, and SGD available on Professional and Enterprise plans. Multi-currency invoicing for global teams supported.
Can we get a custom contract?
Yes. We sign MSAs, SOWs, DPAs, BAAs, and NDAs as standard. Enterprise plans include a custom MSA + DPA review window of 5 business days.
SUPPORT & SLA
What is your response time?
< 5 minutes for Enterprise (P1), < 15 minutes for Professional (P1), < 4 hours for Standard. Measured P50 to first human response in our dedicated channel.
Where is your team based?
Distributed across 4 continents — Europe, Middle East, South Asia, and Americas. 24/7 coverage with follow-the-sun rotation.
How do we escalate during an incident?
Dedicated Slack/Teams/Discord channel + phone bridge. Severity-1 incidents auto-page the on-call engineer via PagerDuty.
Do you provide postmortems?
Yes — written blameless postmortem within 48 hours of any Sev-1 or Sev-2 incident. Includes root cause, timeline, impact, remediation, and prevention.
What hours is the team available?
Standard plan: business hours in your timezone, weekdays. Professional: 24×5. Enterprise: 24/7/365 with named engineers.
Do you offer a status page?
Yes — every Professional and Enterprise client gets a private or branded public status page. We post during incidents and during planned maintenance.
Can we get a dedicated engineer?
Yes, included with Professional and above. The engineer learns your stack, writes your runbooks, and is the first responder to your incidents.
MOBILE & APP DEVELOPMENT
How long does a mobile app take to ship?
Typical native iOS + Android MVP: 8-12 weeks from kick-off to App Store / Play Store submission. Cross-platform (MAUI / Flutter) can compress this to 6-8 weeks. Complex apps (IPTV, real-time, financial) usually take 14-20 weeks.
Do you do App Store / Play Store submission?
Yes — including the App Store / Play Store account setup, metadata writing, screenshot capture, age rating, privacy nutrition labels, and rejection-rescue when reviewers push back.
Can you take over an existing iOS / Android codebase?
Yes. We have inherited Xamarin Forms → MAUI, Cordova/Ionic → native, and unmaintained Objective-C / Java codebases. Migration paths are quoted after a 1-week audit.
Do you support Smart TV (Samsung Tizen) apps?
Yes — Tizen Studio + native deployment, including Samsung Smart TV store submission and the certification dance.
Do you integrate ExoPlayer / AVPlayer for streaming?
Yes. We have shipped IPTV media players with multi-device streaming, EPG, subtitles, DRM (Widevine + FairPlay), and adaptive bitrate switching.
Can you build with AI-assisted workflows?
Yes — we use GitHub Copilot, Claude, and Cursor as part of our standard dev loop. This compresses 4-6× faster than traditional shops without sacrificing test coverage.
BLOCKCHAIN & WEB3
Which chains do you build on?
Ethereum, Polygon, BSC, Arbitrum, Optimism, Avalanche (EVM); Solana, Aptos, Sui (non-EVM). We pair the chain to your workload — gas cost, finality, ecosystem availability.
Do you audit smart contracts?
Yes. We perform internal audits using Slither, Mythril, and Echidna fuzzing. For production launches >$1M TVL we recommend a third-party audit (Trail of Bits, OpenZeppelin) and coordinate that engagement.
Can you build a custodial wallet?
Yes. Multi-sig (Gnosis Safe), MPC-based custody (Fireblocks-style), HSM-backed key storage, and the operational runbook for cold-storage rotations.
Do you handle KYC/AML?
Yes. We integrate Sumsub, Persona, Veriff, or Onfido for identity verification, plus sanctions screening via ComplyAdvantage or Chainalysis. Compliance lawyers in jurisdiction reviewed.
What about gas optimization?
Standard. We profile every contract with Hardhat gas reporter, restructure storage layout, batch operations, and pre-deploy with EIP-1559 simulation against current mempool conditions.
Can you run a validator node?
Yes — Ethereum, Solana, Cosmos, Polkadot, Avalanche. Bare-metal preferred for staking yield optimization. We also run RPC nodes for client-side dApp performance.
SECURITY & COMPLIANCE
Are you SOC 2 / ISO 27001 compliant?
SOC 2 Type II audited annually. ISO 27001 certification in progress (Q3 target). PCI-DSS controls in place for clients running card workflows.
Can you sign a BAA / DPA?
Yes — we sign BAA (HIPAA), DPA (GDPR + UK GDPR + CCPA), and standard MSAs for clients in regulated industries (healthcare, finance, EU residents).
Do you have access to our production data?
Only what is necessary to do the work. All access is logged, time-bound (max 8 hours per just-in-time grant), and reviewed quarterly. No customer PII is copied off your systems.
How do you store our credentials?
In a per-client encrypted vault (HashiCorp Vault or 1Password Business). Engineers get just-in-time access; secrets rotate quarterly or after any role change.
What about supply-chain attacks?
Every deploy passes through SBOM generation (Syft) + vulnerability scanning (Trivy, Grype). We pin dependency versions and review CVE disclosures within 24 hours of publication.
Do you support EU data residency?
Yes — we operate Hetzner Falkenstein, OVH Strasbourg, and AWS Frankfurt for EU-only workloads, with no data egress to non-EU regions.
What is your incident response process?
Documented IR playbook: detect → contain → eradicate → recover → learn. Forensic timeline, IOC extraction, customer communications drafted by us, and a blameless postmortem within 48 hours.
ENGAGEMENT & ONBOARDING
How does onboarding work?
Week 1: architecture review, access setup, dedicated channel created. Week 2: runbook authoring, monitoring integration, on-call rotation. Week 3: first ops review, baseline metrics, change-control process.
How quickly can you start?
For standard engagements: 5-7 business days from signed contract. For emergency takeovers (existing vendor walked, breach response, migration disasters): same-day.
Do you require us to switch tools?
No. We work with your existing stack — PagerDuty / Opsgenie, Datadog / New Relic / Grafana, Jira / Linear / Asana, GitHub / GitLab / Bitbucket. We do not force tool migrations.
What if we want to leave?
Standard 30-day off-boarding: we hand over all runbooks, credentials, audit logs, and a written transition document to your next vendor or in-house team. No data held hostage.
Do you do free assessments?
Yes — a free 90-minute architecture review with one of our senior engineers. Outcome: written findings + a no-commitment recommendation, even if you decide not to hire us.
